I bought my second Hey Duvet cover in mid February. Unfortunately when I received it, I did not check the sizing, and threw it straight in the wash. When I went to change my cover yesterday, I found I had received a king single instead of a king size as ordered. I contacted Hey Duvet today and...
I bought my second Hey Duvet cover in mid February. Unfortunately when I received it, I did not check the sizing, and threw it straight in the wash. When I went to change my cover yesterday, I found I had received a king single instead of a king size as ordered. I contacted Hey Duvet today and received a prompt reply, apologising for sending the wrong size cover out and advising the correct sizing was being sent via Express Post today. Given I had washed the other cover, they could not take it back, but suggested I pass on to someone who could use it.
Extremely happy with the customer service and equally happy with the Hey Duvet covers. Very good quality, love the zip close - no more disagreements when changing the cover.